FAQ

Home Ready Group Services is a locally owned home repair and remodeling company. Our crew handles everything from drywall patches and door fixes to bathroom refreshes and kitchen upgrades. Every craftsman is a direct employee — not a subcontractor — licensed, insured, and background-checked. We back every job with a one-year warranty on workmanship.

We operate out of two offices:

• Plano, TX — serving Plano, Frisco, Allen, McKinney, Richardson, The Colony, Carrollton, Lewisville, Murphy, Wylie, Parker, Lucas, and Fairview.
• Naperville, IL — serving Naperville, Aurora, Wheaton, Lisle, Warrenville, Bolingbrook, Plainfield, Woodridge, Oswego, Glen Ellyn, Downers Grove, and Romeoville.

Enter your ZIP code in the Location Finder to check coverage.

Yes. Each office carries General Liability insurance ($2M aggregate / $1M per occurrence) and workers’ compensation coverage on every craftsman. Our Plano office holds City of Plano General Contractor Registration #GC-2024-0731. Our Naperville office holds City of Naperville Registration #GC-2024-1187 and DuPage County Registration #DPG-24-4471. Both offices are EPA Lead-Safe Certified.

No. Home Ready Group Services is independently owned and operated. We are not a franchise. The person answering the phone, the craftsman at your door, and the owner reviewing the work all belong to the same local team.

We offer two standard packages: Half Day (4 hours, $555) and Full Day (8 hours, $1,035). For larger or custom projects, we provide a free written estimate based on scope and materials. No hidden fees.

Fill out our online form or call your local office directly. A project manager will schedule a convenient time to assess your project and provide a detailed written estimate at no charge and no obligation.

We accept credit cards, debit cards, checks, and bank transfers. Payment is due upon completion of work unless otherwise arranged for larger projects.

No. There are no trip fees or travel charges for addresses within our published service areas. If you are on the edge of our coverage, call us — we frequently extend for the right project.

We keep payments simple and tied to progress, so you always know what is due and when. For every project the schedule is the same: a 10% deposit to reserve your spot and start planning, 20% when the project begins, 50% once the work is about 80% complete, and the final 20% after the job is finished and you have signed off. This schedule is written into your proposal before any work starts, and there are no surprise charges along the way.

Yes. Financing is available for qualifying projects, so you can move forward now and pay over time instead of covering the full cost up front. Ask about it when you request your estimate and we will walk you through the current options and what it takes to qualify.

Most projects can be scheduled within 3-5 business days. For urgent repairs (water damage, security issues), we offer priority scheduling and can often accommodate same-week appointments.

Your assigned craftsman arrives in a branded vehicle with a fully stocked tool kit. They confirm the scope with you, protect your floors and furniture, complete the work, and do a final walkthrough with you before leaving.

Absolutely. Many customers stay home, work from home, or leave a key. Whatever works for you. All our craftsmen are background-checked employees.

No problem. Call your local office at least 24 hours before your appointment and we will reschedule at no charge.

We handle a wide range of home repair and improvement:

• Doors & Windows
• Floors
• Drywall Repair
• Painting (interior & exterior)
• Carpentry & trim
• Gutters
• Fencing
• Bathroom Refresh
• Kitchen Refresh
• Commercial maintenance

If you’re not sure whether we cover your project, just ask.

Yes. All work comes with a one-year craftsmanship warranty. If anything we installed or repaired fails due to workmanship within 12 months, we return and fix it at no additional cost.

We specialize in small-to-mid-sized jobs — the work that falls between a quick DIY fix and a full-scale remodel. Think bathroom refreshes, kitchen updates, room painting, fence repairs, and multi-item to-do lists.

Yes. For any work that requires a building permit, we handle the permit application and inspection process. Both our offices hold the required contractor registrations for permit-pulling work.

Our one-year warranty covers defects in workmanship. If a door we hung starts sticking, a drywall patch cracks, or paint we applied peels — we come back and fix it free. The warranty does not cover normal wear, customer-supplied materials that fail, or damage from events outside our control.

Call your local office and describe the issue. We will schedule a return visit, typically within 3-5 business days, to inspect and repair at no charge.

We would appreciate it. After your project, we send a follow-up email with a direct link to leave a Google review. Honest feedback helps us improve and helps other homeowners find reliable help.